FAQ

The delivery time depends on various factors such as the destination, the type of service chosen, and any specific delivery windows requested. We strive to provide accurate estimated delivery times, and you can track your package in real-time using our advanced tracking system for updates on its progress.

If the recipient is unavailable at the time of delivery, our driver will follow the specified instructions provided by the recipient or the sender. This may include leaving the package in a secure location, with a neighbour, or at a designated pickup point. The recipient can also reschedule the delivery for a more convenient time.

Tracking your package is easy! Simply enter your tracking number on our website or mobile app, and you will get real-time updates on the status and location of your package. You can also opt-in for email or SMS notifications to stay informed.

We take great care to ensure the safe handling and delivery of your packages. In the rare event that your package is damaged or lost, please contact our customer support team immediately. We will initiate an investigation and work towards resolving the issue promptly and fairly.

Yes, we offer same-day delivery services for eligible locations and within specified timeframes. Our same-day delivery option provides the fastest possible delivery for urgent shipments. Please check with our customer support team or refer to our service options for availability in your area.

Yes, we offer scheduled delivery options for your convenience. You can specify a preferred delivery time or date during the ordering process, and we will do our best to accommodate your request. However, please note that availability may vary depending on the specific location and service type.